From Thursday, May 23rd (05:00 PM CDT) through Friday, April 24th (1:30 AM CDT), 2024, will undergo system upgrades that may result in temporary service interruption.

We appreciate your patience as we improve our online experience.

Hardware Service Programs

NI hardware service programs go beyond the included one-year warranty by offering additional time saving entitlements to help you avoid hassle, improve uptime, and maintain traceability at the lowest price.

Service Program Options

ServiceHardware WarrantyStandard Service ProgramPremium Service ProgramDescriptionTurnaround Time

Duration at Point of Sale

1 year; included

3 years; optional

3 years; optional

NI enhances warranty coverage with additional service benefits provided with a hardware service program.

Maximum Duration with Renewal

≤ 3 Years​

with Service Program

≤ 3 Years​


≤ 3 Years​


NI maintains high performance and availability of your hardware for up to three years with a hardware service program. For coverage beyond three years, NI provides life cycle service options.


Learn more about life cycle services

Repair Coverage




NI restores your device’s functionality and includes firmware updates and factory calibration.

Learn more

<10 working days1 + standard shipping

Accidental Damage 



One-time repair for accidental damage due to ESD, EOS, or minor damage. 

System Configuration, Assembly, and Test2




NI technicians assemble, install software in, and test your system per your custom configuration prior to shipment. 

Learn more

Advanced Replacement3




NI stocks replacement hardware that can be shipped immediately if a repair is needed.

Learn more

<1 working day + express shipping

System Return Material Authorization (RMA)2




NI accepts the delivery of fully assembled systems when performing repair services. 

Learn more

Technical Support




NI provides access to support resources for your hardware.

Learn about support services

Optional Calibration Plan (Additional Cost)




NI performs the requested level of calibration at the specified calibration interval for the duration of the service program.

Learn more

Standard: <10 working days + standard shipping

Expedited: <3 working days + express shipping

Note: You can choose one- or three-year program durations for both Standard and Premium Service Programs.

Contact your NI sales representative to learn more about customizing your service program.

1Applies to non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping.  

2This option is available for PXI, CompactRIO, and CompactDAQ systems.

3This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.

4Expedited calibration is only available for the Traceable calibration level.   

PremiumPlus Service Program

NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a PremiumPlus Service Program. Contact your NI sales representative to learn more.