Hardware Service Programs
NI hardware service programs go beyond the included one-year warranty by offering additional time saving entitlements to help you avoid hassle, improve uptime, and maintain traceability at the lowest price.
Service Program Options
Standard Service Program
Lower your total cost of ownership and avoid unplanned maintenance expenses.
PremiumPlus Service Program
Collaborate with us on a customized program that is tailored to meet your specific requirements.
| Service | Hardware Warranty | Standard Service Program | Premium Service Program | Description |
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Duration at Point of Sale | 1 year; included | 3 years; optional | 3 years; optional | NI enhances warranty coverage with additional service benefits provided with a hardware service program. |
Maximum Duration with Renewal | ≤ 3 Years with Service Program | ≤ 3 Years | ≤ 3 Years | NI maintains high performance and availability of your hardware for up to three years with a hardware service program. For coverage beyond three years, NI provides life cycle service options. |
| Technical Support Access |
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| NI provides access to support resources for your hardware. |
Repair Service Coverage | Factory Defects and Workmanship | Comprehensive, including electrostatic discharge (ESD), electrical overstress (EOS), and Accidental Damage | Comprehensive, including ESD, EOS, and Accidental Damage | NI restores your device’s functionality and includes firmware updates. |
| Repair Service Turnaround Time | No Commitment | <10 working days1 + standard shipping | <10 working days1 + standard shipping | If we miss our committed repair turnaround time targets, you are entitled to a 25% discount on your next service renewal on that asset.2 |
| Adjustments to Factory Specifications with Every Repair3 |
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| NI assures that your device will be adjusted to the manufacturer's specifications, ensuring all measurements are within tolerance as part of the repair process. |
System Configuration, Assembly, and Test2 |
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| NI technicians assemble, install software in, and test your system per your custom configuration prior to shipment. |
| System Return Material Authorization (RMA)4 |
| NI accepts the delivery of fully assembled systems when performing repair services. | ||
Advanced Replacement5 |
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| NI stocks replacement hardware that can be shipped immediately if a repair is needed. |
| Calibration Service (optional, with purchase) |
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| NI performs the requested level of calibration at the specified calibration interval for the duration of the service program. | |
| Calibration Turnaround Time (optional, with purchase) | Standard: <10 working days + standard shipping | Expedited: <3 working days + express shipping6 |
Note: You can choose one- or three-year program durations for both Standard and Premium Service Programs.
Contact your NI sales representative to learn more about customizing your service program.
1 Does not include shipping times. Some products are not eligible. Standard extended repair turnaround time for RF products is <15 working days + standard shipping.
2 Discount is applied against the next sequential service program renewal period on the same asset. It is applicable only to renewals of same or higher-level service and has no cash value.
3 Adjustment of instrument to within tolerable limits as needed. Does not include certificate with as-found or as-left data.
4 This option is available for PXI, CompactRIO, and CompactDAQ systems.
5 This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.
6 Expedited calibration is only available for the Traceable calibration level.
NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a PremiumPlus Service Program. Contact your NI sales representative to learn more.