Hardware Service Programs

NI hardware service programs go beyond the included three-year warranty by offering additional time saving entitlements to help you avoid hassle, improve uptime, and maintain traceability at the lowest price.

Service Program Options

Service Hardware Warranty Standard Service Program Premium Service Program Description Turnaround Time

Duration at Point of Sale

3 years; included

3 years; optional

3 years; optional

NI enhances warranty coverage with additional service benefits provided with a hardware service program.

Maximum Duration with Renewal

≤ 5 Years​

with Service Program

≤ 5 Years​

 

≤ 5 Years​

 

NI maintains high performance and availability of your hardware for up to five years with a hardware service program. For coverage beyond five years, NI provides life cycle service options.

 

Learn more about life cycle services

Repair Coverage

 

 

 

NI restores your device’s functionality and includes firmware updates and factory calibration.

Learn more

<10 working days1 + standard shipping

System Configuration, Assembly, and Test2

 

 

 

NI technicians assemble, install software in, and test your system per your custom configuration prior to shipment. 

Learn more

Advanced Replacement3

 

 

 

NI stocks replacement hardware that can be shipped immediately if a repair is needed.

Learn more

<1 working day + express shipping

System Return Material Authorization (RMA)2

 

 

 

NI accepts the delivery of fully assembled systems when performing repair services. 

Learn more

Technical Support

 

 

 

NI provides access to support resources for your hardware.

Learn about support services

Optional Calibration Plan (Additional Cost)

 

Standard

Expedited4

NI performs the requested level of calibration at the specified calibration interval for the duration of the service program.

Learn more

Standard: <10 working days + standard shipping

Expedited: <3 working days + express shipping

  Standard Service Program Premium Service Program Description Turnaround Time
Extended Repair Coverage    

NI restores the functionality of your device and includes firmware updates and factory calibration.

Learn More about Extended Repair Coverage

<10 working days1 + standard shipping
System Configuration, Assembly, and Test2    

NI technicians assemble, install software, and test your system per your custom configuration prior to shipment. 

Learn More about System Configuration, Assembly, and Test

 
Advanced Replacement3    

NI stocks replacement hardware that can be shipped immediately if a repair is needed.

Learn More about Advanced Replacement

<1 working day + express shipping
System Return Material Authorization (RMA)2    

NI accepts the delivery of fully assembled systems when performing repair services. 

Learn More about System Return Material Authorization

 
Optional Calibration Plan (Additional Cost) Standard Expedited4

NI performs the requested level of calibration at the specified calibration interval for the duration of the service program.

Learn More about Optional Calibration Plan

Standard: <10 working days + standard shipping

Expedited: <3 working days + express shipping

 

Note: You can choose three- or five-year program durations for both Standard and Premium Service Programs. You can also customize the program duration if needed. Contact your NI sales representative to learn more about customizing your service program..

1Applies to non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping.  

2This option is available for PXI, CompactRIO, and CompactDAQ systems.

3This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.

4Expedited calibration is only available for the Traceable calibration level.   

PremiumPlus Service Program

NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a PremiumPlus Service Program. Contact your NI sales representative to learn more.