This document contains the License Manager known issues that were discovered before and since the release of License Manager 21.8. Known issues are performance issues or technical bugs that NI has acknowledged exist within this version of the product.
Not every issue known to NI appears on this list; it is intended to show the most severe and common issues that you may encounter and provide workarounds when possible. Other technical issues that you may encounter could occur through normal product use or system compatibility issues. You may find more information on these issues in NI’s Product Documentation, Knowledgebase, or Community.
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Bug Number |
Legacy ID |
Description |
Details |
|---|---|---|---|
| 60597 | 634580 |
License Manager does not update network licenses if a new license file is installed on the connected Volume Licensing Server.If License Manager is open and connected to a Volume Licensing Server, when a new license file is installed in Volume License Manager on the licensing server, License Manager does not show the updated licenses, even after refreshing. Workaround: Close and relaunch License Manager or remove and re-add the server from the "Manage Volume License Servers" menu. |
Reported Version: NI License Manager 4.0 Resolved Version: N/A Added: Oct 28, 2018 |
| 61649 | 634959 |
Closing the license dialog for products using the 'x' button instead of the 'Launch' button returns a failure.When opening unlicensed software and using the Licensing Wizard to activate with a serial number or activation code, if the 'x' button is clicked instead of using the 'Launch' button, the licensed software fails to open due to lack of licensing. However, the software will correctly show as activated in License Manager.
Workaround: Re-launch the licensed software. |
Reported Version: NI License Manager 4.0 Resolved Version: N/A Added: Oct 28, 2018 |
| 108094 | 671441 |
Backup license notification remains after local activationIn some cases, a client formerly connected to a Volume License Server that has been issued a backup license will continue to notify the user that the backup license is being used or has expired. This issue can persist even after activating the client locally. Workaround: There is currently no known workaround for this issue. |
Reported Version: NI License Manager 4.1 Resolved Version: N/A Added: Apr 7, 2019 |
| 1509350 |
SystemLink Evaluation licenses cannot be activated after upgrade if previously activated using a Network LicenseIf you are using a SystemLink license that has been activated via VLM (Volume License Manager), then upgrade the license to evaluate a new version, you will encounter an error if you stop the VLM server and try to activate the evaluation license. The error states: "The SystemLink Server - <module> license could not be verified" Workaround: Remove the affected server from the NI License Manager "Manage Volume License Servers..." menu and refresh the Server pages to start the evaluation.
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Reported Version: SystemLink 2020 R1 | SystemLink 2021 R2 Resolved Version: N/A Added: Jul 26, 2021 |
|
| 1372739 |
Licensing Wizard Dialog shows recently-installed toolkits as "expired or unactivated" the first time it launches instead of displaying the demo days remainingWhen Using CVI 2020, the Licensing Wizard Dialog shows recently-installed toolkits as "expired or unactivated" the first time it launches, instead of displaying the demo days remaining.
Workaround: Click "Remind Me Next Time" or "Extend Trial" when the Licensing Wizard appears. After that, the Licensing Wizard Dialog will display the correct information when you relaunch CVI.
|
Reported Version: NI License Manager 4.7 Resolved Version: N/A Added: Jul 28, 2021 |
|
| 1374152 |
"Loading network license data..." can stay visible foreverIf you try to connect to a Volume License Server and enter an incorrect server name, you will see "No volume licenses servers configured." when License Manger finishes searching. However, License Manager will incorrectly display the "Loading network license data..." with progress bar on the bottom of the page, even though it has finished searching. Workaround: Close and relaunch License Manager. |
Reported Version: NI License Manager 4.6 Resolved Version: N/A Added: Jul 28, 2021 |
|
| 1618744 |
License Manager hangs on launch when there are more than 200 license filesIf a user has a large number of products, updates, patches, etc. on their system, they will have a lot of license files. License Manager will hang if the number of license files is around 200. Workaround: Delete unused products (and their license files).
|
Reported Version: NI License Manager 21.3 Resolved Version: N/A Added: Oct 6, 2021 |
|
| 1721550 |
License Manager uses server's machine name instead of fully qualified domain nameThere may be difficulties getting licenses from the license server when the client machine only uses the server's machine name. In some instances, a fully qualified domain name may be needed in order to reach the server, but this is uncommon and in the majority of instances the server name suffices. Workaround: Contact NI to get a new VLM or Flex license file that uses the fully qualified domain name ([computer name].[primary DNS suffix]) or the IP address of the server as the server name in the license.
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Reported Version: NI License Manager 4.7 Resolved Version: N/A Added: Dec 13, 2021 |
|
| 1242650 |
Batch activation does not show all activated productsIf you select only one product to activate, but if other products were also activated due to License Manager's batch activation algorithm, the Congratulations page does not list them all, but lists only the selected product. The Congratulations page says "1 ACTIVATED" when more than one product was activated.
Workaround: This is expected behavior, but is documented here in case of confusion.
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Reported Version: NI License Manager 21.0 Resolved Version: N/A Added: Apr 8, 2022 |
|
| 2157413 |
In the Japanese version, License Manager shows the month of the expiration date in English rather than JapaneseIn the Japanese version, License Manager shows the month of the expiration date in English rather than Japanese. Workaround: There is currently no known workaround for this issue. |
Reported Version: NI License Manager 21.8.1 Resolved Version: N/A Added: Oct 10, 2022 |
|
| 2124618 |
Backup license dialog displays an incorrect end date but relies on the correct end dateIf a user of a non-concurrent license disconnects from a VLM server and then opens software previously licensed, the backup license triggered displays the following error dialog: "This product will be disabled on January 01, 1900. Workaround: No workaround needed because the backup license still relies on the correct end date. No known workaround for the dialog display of the incorrect end date. |
Reported Version: NI License Manger 21.8 Resolved Version: N/A Added: Oct 10, 2022 |
|
| 1914539 |
License Manager hangs if user.config file is corruptedIf the user.config file gets corrupted, License Manger will hang. Workaround: Delete the user.config file and relaunch License Manager to generate a new user.config file. |
Reported Version: NI License Manager 21.3 Resolved Version: N/A Added: Oct 10, 2022 |
|
| 1990529 |
German Umlauts do not render in DIAdem Licensing dialogsIn the German version, umlaut characters will not render correctly in DIAdem dialogs about Licensing. Workaround: This error does not affect licensing behavior. |
Reported Version: NI License Manger 21.8 Resolved Version: N/A Added: Oct 10, 2022 |
|
| 2051330 |
Software relies on existing backup license even when there is a new secondary backup licenseIf a user has a backup license that is activated and a second backup license that has not yet been activated, software relies on the activated backup license. Usually, the active backup license has fewer remaining days; once the active backup license expires, the newer backup license activates and adds 14 days to the end of the subscription term. This corner case occurs if a user's backup license is still active when the license administrator changes the VLM license and the user connects to the VLM server. Workaround: There is currently no known workaround for this issue. |
Reported Version: NI License Manager 21.0 Resolved Version: N/A Added: Oct 10, 2022 |
Issues found in this section will not be listed in future known issues documents for this product.
There are currently no issues to list.
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