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Home Support Documentation Bugs

License Manager 21.3 Known Issues

Created Jun 22, 2023

Overview

This document contains the License Manager known issues that were discovered before and since the release of License Manager 21.3. Known issues are performance issues or technical bugs that NI has acknowledged exist within this version of the product. 

 

Not every issue known to NI appears on this list; it is intended to show the most severe and common issues that you may encounter and provide workarounds when possible. Other technical issues that you may encounter could occur through normal product use or system compatibility issues. You may find more information on these issues in NI’s Product Documentation, Knowledgebase, or Community.

Bug Number

Legacy ID

Description

Details
60597 634580

NI License Manager does not update network licenses if a new license file is installed on the connected Volume Licensing Server.

If NI License Manager is open and connected to a Volume Licensing Server, when a new license file is installed in Volume License Manager on the licensing server, NI License Manager does not show the updated licenses, even after refreshing.

Workaround:

Close and relaunch NI License Manager or remove and re-add the server from the "Manage Volume License Servers" menu.

Reported Version:

NI License Manager 4.0

Resolved Version:

N/A

Added:

Oct 28, 2018
61649 634959

Closing the license dialog for products using the 'x' button instead of the 'Launch' button returns a failure.

When opening unlicensed software and using the NI Licensing Wizard to activate with a serial number or activation code, if the 'x' button is clicked instead of using the 'Launch' button, the licensed software fails to open due to lack of licensing. However, the software will correctly show as activated in NI License Manager.

Workaround:

Re-launch the licensed software.

Reported Version:

NI License Manager 4.0

Resolved Version:

N/A

Added:

Oct 28, 2018
108094 671441

Backup license notification remains after local activation

In some cases, a client formerly connected to a Volume License Server that has been issued a backup license will continue to notify the user that the backup license is being used or has expired. This issue can persist even after activating the client locally.

Workaround:

There is currently no known workaround for this issue.

Reported Version:

NI License Manager 4.1

Resolved Version:

N/A

Added:

Apr 7, 2019
1509350

SystemLink Evaluation licenses cannot be activated after upgrade if previously activated using a Network License

If you are using a SystemLink license that has been activated via VLM, then upgrade the license to evaluate a new version, you will encounter an error if you stop the VLM server and try to activate the evaluation license. The error states: "The SystemLink Server -

Workaround:

Remove the affected server from the NI License Manager "Manage Volume License Servers..." menu and refresh the Server pages to start the evaluation.

Reported Version:

SystemLink 2020 R1 | SystemLink 2021 R2

Resolved Version:

N/A

Added:

Jul 26, 2021
1356194

Memory leak when repeatedly launching UAU from Licensing Wizard

A memory leak will be present when repeating the following steps 3-4 times: launch NI License manger, click "Activate Software" to open the Licensing Wizard, click "Log in to Activate," and then exit.

Workaround:

Do not launch the Licensing Wizard repeatedly.

Reported Version:

NI License Manager 4.7

Resolved Version:

N/A

Added:

Jul 28, 2021
1372739

Licensing Wizard Dialog shows recently-installed toolkits as "expired or unactivated" the first time it launches instead of displaying the demo days remaining

When Using CVI 2020, the Licensing Wizard Dialog shows recently-installed toolkits as "expired or unactivated" the first time it launches, instead of displaying the demo days remaining.

Workaround:

Click "Remind Me Next Time" or "Extend Trial" when the Licensing Wizard appears. After that, the Licensing Wizard Dialog will display the correct information when you relaunch CVI.

Reported Version:

NI License Manager 4.7

Resolved Version:

N/A

Added:

Jul 28, 2021
1374152

"Loading network license data..." can stay visible forever

If you try to connect to a Volume License Server and enter an incorrect server name, you will see"No volume licenses servers configured." when License Manger finishes searching. However, License Manager will incorrectly display the "Loading network license data..." with progress bar on the bottom of the page, even though it has finished searching.

Workaround:

Close and relaunch License Manager.

Reported Version:

NI License Manager 4.6

Resolved Version:

N/A

Added:

Jul 28, 2021
1618744

NILM hangs on launch when there are more than 200 license files

If a user has a large number of products, updates, patches, etc. on their system, they will have a lot of license files. NI License Manager will hang if the number of license files is around 200.

Workaround:

Delete unused products (and their license files).

Reported Version:

NI License Manager 21.3

Resolved Version:

N/A

Added:

Oct 6, 2021
1623166

SystemLink license banner shows negative value for remaining days on evaluation after upgrading

While in the evaluation period and upgrading from SystemLink 21.1 to SystemLink 21.3, the SystemLink license banner shows the expiration in negative days while still in the evaluation period. This is a visual bug and the evaluation will still expire at the expected time.

Workaround:

There is currently no known workaround for this issue.

Reported Version:

NI License Manager 21.3

Resolved Version:

N/A

Added:

Oct 6, 2021
1721550

NILM uses server's machine name instead of fully qualified domain name

There may be difficulties getting licenses from the license server when the client machine only uses the server's machine name. In some instances, a fully qualified domain name may be needed in order to reach the server, but this is uncommon and in the majority of instances the server name suffices.

Workaround:

Contact NI to get a new VLM or flex license file that uses the fully qualified domain name or the IP address of the server as the server name in the license. Alternatively, edit the license file by putting the fully qualified domain name after "SERVER" in the license file instead of the machine name.

Reported Version:

NI License Manager 4.7

Resolved Version:

N/A

Added:

Dec 13, 2021

Final Time Issue Listed

Issues found in this section will not be listed in future known issues documents for this product.

There are currently no issues to list.

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Glossary of Terms

 

  • Bug ID - When an issue is reported to NI, you may be given this ID or find it on ni.com.  You may also find IDs posted by NI on the discussion forums or in KnowledgeBase articles.
  • Legacy ID – An older issue ID that refers to the same issue.  You may instead find this issue ID in older known issues documents.
  • Description - A few sentences which describe the problem. The brief description given does not necessarily describe the problem in full detail.
  • Workaround - Possible ways to work around the problem.
  • Reported Version - The earliest version in which the issue was reported.
  • Resolved Version - Version in which the issue was resolved or was no longer applicable. "N/A" indicates that the issue has not been resolved.
  • Date Added - The date the issue was added to the document (not the reported date).