NI License Manager 4.5 Known Issues

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This document contains the NI License Manager 4.5 known issues that were discovered before and since the previous release. Known issues are performance issues or technical bugs that NI has acknowledged exist within this version of the product.

 

Not every issue known to NI appears on this list; it is intended to show the most severe and common issues that you may encounter and provide workarounds when possible. Other technical issues that you may encounter could occur through normal product use or system compatibility issues. You may find more information on these issues in NI’s Product Documentation, Knowledgebase, or Community.

Known Issues by Date

The following items are known issues in NI License Manager 4.5 sorted by Date.

665243 Clicking in the serial number field does not pull up the Windows On Screen Keyboard for touch enabled devices
634580 NI License Manager does not update network licenses if a new license file is installed on the connected Volume Licensing Server.
634959 Closing the license dialog for products using the 'x' button instead of the 'Launch' button returns a failure.
671441 Backup license notification remains after local activation
727545 DAQExpress can fail to open upon first launch if the login dialog is closed before entering credentials



ID Known Issue
665243

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Clicking in the serial number field does not pull up the Windows On Screen Keyboard for touch enabled devices
When using a touch enabled device in a mode that uses the Windows On Screen Keyboard, clicking in the field where you enter your serial number does not pull up the keyboard.

Workaround: Use a keyboard to input the serial number.

Reported Version: 4.0    Resolved Version: N/A    Added: 09/24/2018
634580

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NI License Manager does not update network licenses if a new license file is installed on the connected Volume Licensing Server.
If NI License Manager is open and connected to a Volume Licensing Server, when a new license file is installed in Volume License Manager on the licensing server, NI License Manager does not show the updated licenses, even after refreshing.

Workaround: Close and relaunch NI License Manager or remove and re-add the server from the "Manage Volume License Servers" menu.

Reported Version: 4.0    Resolved Version: N/A    Added: 10/29/2018
634959

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Closing the license dialog for products using the 'x' button instead of the 'Launch' button returns a failure.
When opening unlicensed software and using the NI Licensing Wizard to activate with a serial number or activation code, if the 'x' button is clicked instead of using the 'Launch' button, the licensed software fails to open due to lack of licensing. However, the software will correctly show as activated in NI License Manager.

Workaround: Re-launch the licensed software.

Reported Version: 4.0    Resolved Version: N/A    Added: 10/29/2018
671441

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Backup license notification remains after local activation
In some cases, a client formerly connected to a Volume License Server that has been issued a backup license will continue to notify the user that the backup license is being used or has expired. This issue can persist even after activating the client locally.

Workaround: N/A

Reported Version: 4.1    Resolved Version: N/A    Added: 04/08/2019
727545

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DAQExpress can fail to open upon first launch if the login dialog is closed before entering credentials
In some cases, DAQExpress can fail to open upon its first launch if the user does not use the License Manager dialog to log in. This issue has only been intermittently observed on the very first launch of DAQExpress for a system.

Workaround: Enter your NI.com login credentials.

Reported Version: 19.0    Resolved Version: N/A    Added: 04/08/2019

Document last updated on 3/18/2019

Glossary of Terms

 

  • Bug ID - When an issue is reported to NI, you may be given this ID or find it on ni.com.  You may also find IDs posted by NI on the discussion forums or in KnowledgeBase articles.
  • Legacy ID – An older issue ID that refers to the same issue.  You may instead find this issue ID in older known issues documents.
  • Description - A few sentences which describe the problem. The brief description given does not necessarily describe the problem in full detail.
  • Workaround - Possible ways to work around the problem.
  • Reported Version - The earliest version in which the issue was reported.
  • Resolved Version - Version in which the issue was resolved or was no longer applicable. "N/A" indicates that the issue has not been resolved.
  • Date Added - The date the issue was added to the document (not the reported date).