This article will answer the following questions:
- How do I request technical support for a qualified NI product?
- Can I contact someone at NI for technical support?
- How do I open a new service request?
If you have an active software subscription or a valid service agreement, you can contact an NI Technical Support representative for help with NI software or hardware. You might be asked to verify your subscription or agreement if it is not linked to your account.
- To request technical support, go to the Service Requests Manager (SRM) page, and then select the Request Technical Support option. If you are not already logged in to your NI User Account, you will be prompted to log in before you can access SRM.
- Enter the NI product(s) or system that are being used for your service request. NHR systems may be found under the System selection. If a particular system is not available, pick any NI or NHR product to move to next step.
- Follow the instructions on the form to complete your service request. Your serial number must be registered under your NI User Account.
Leave the Serial number or System Tag ID blank for NHR products, and instead include it in the description.
- Select Next to submit your service request.
After your service request is submitted, you will be contacted by NI. You will be able to view your request, case number, and request status at the bottom of the SRM page. You can also open your request by clicking the case number, and then you can see and add comments and attach files to your request.