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Compare NI Semiconductor Test System (STS) Service Programs

You expect NI systems to help you solve some of the most challenging engineering problems; expect the same level of capability in our services. With every STS deployment, NI partners with you to determine the level of service that best meets your application needs and ensures long-term success.

To help you maximize the uptime of your deployed testers, NI offers specialized service programs are designed to meet the critical needs of semiconductor test applications while helping you increase factory efficiency and minimize maintenance. To help you quickly develop and deploy testers, NI provides a variety of options for engineering services, such as test program development, custom operator interface (OI) development, load board development, test cell integration, tester migration, and more.

 Basic Service ProgramFull Service ProgramCustom Service Program
DescriptionObtain peace of mind through support from STS experts to accompany your in-house maintenance operations. One year of the Basic Service Program is included with every STS.Maximize the uptime of your STS with faster turnaround times from NI when hardware fails or you need expert support. The Full Service Program is recommended for most STS applicationsCollaborate with NI on a customized program that may include Basic, Full, or additional entitlements to meet your specific application needs.
Obtain Basic Support
Repair Coverage  Optional
Access to Software Updates  Optional
Access to 8x5 STS Technical Support  Optional
System Bring Up  Optional
3-5 Business Day Turnaround for Replacement Hardware  Optional
Maximize Production Uptime
24-Hour Turnaround for Replacement Hardware 7 Days a Week Optional
On-Site Maintenance and Troubleshooting Optional
Access to 24x7 STS Technical SupportOptional
On-Site Preventive MaintenanceOptional
Optimize Tester Performance
Module Calibration Replacement ServicesOptionalOptionalOptional
On-Site STS CalibrationOptionalOptionalOptional
Laboratory Module CalibrationOptional
Maximize Efficiency
STS Training for Technicians and Operators  Optional
STS Training for EngineersOptionalOptionalOptional
NI Managed SparingOptional
On-Site Engineering SupportOptional
Achieve Longevity
Life-Cycle Consulting ServicesOptional