Software Maintenance Programs

Whether you are a single-seat user or a business with multiple licenses, membership in a National Instruments software maintenance and support program can help you maximize your software investments.

With a standard or premier membership, you can stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Reduce your application development time with direct access to technical support from NI applications engineers. Access special online, on-demand software training modules and learn more about features, application uses, and development best practices.

• Which Program Is Right for Me?
• How Do I Buy?
• How Do I Renew?
• Additional Resources

Which Program Is Right for Me?

	Self-Service	Standard Service Program (SSP)1	Premier Service Program (PSP)
Which Program Is Right for Me?
How often do I need access to direct technical support?	Never	Regularly	Regularly
How much does the risk of downtime impact me?	Not at all	Slightly	Very
Do I need direct support outside 8:00 a.m. to 6:00 p.m. CST?	No	No	Yes
Do I want to stay up to date on the latest technologies available?	No	Yes	Yes
1All customers automatically receive one year of SSP membership with their purchase of most software products. NI Developer Suite and the Volume License Program also include SSP entitlements, plus additional benefits related to those programs.
Program Features
Phone and E-mail Support
Hours of Operation	–	8:00 a.m. to 6:00 p.m. CST, M-F2	7:00 a.m. to 7:00 p.m. CST, M-F2
Support Contact	–	Applications engineers	Senior applications engineers
Upgrades and Maintenance Releases	No	Yes	Yes
On-Demand Training2	No	Yes	Yes
Online Self-Help
KnowledgeBase	Yes	Yes	Yes
Discussion Forums	Yes	Yes	Yes
NI Developer Zone	Yes	Yes	Yes
Product Support Pages	Yes	Yes	Yes
2 Local access and languages vary by location. Please contact your local branch for more information.

How Do I Buy?

All customers automatically receive a one-year membership in the Standard Service Program (SSP) with the purchase of most software products and bundles including NI Developer Suite. NI also offers flexible extended contract options that guarantee your SSP benefits are available without interruption for as long as you need them.

• Multiyear Contract: Purchase a multiyear (2 or 3 years) contract for the best value at up to 15 percent savings
• Auto Renewal: Extend your contract year-to-year automatically

The Volume License Program (VLP) also includes SSP entitlements for users, plus additional account entitlements and benefits.

How Do I Renew?

Visit the Upgrade Advisor to find out the current status of your contract and see your options for renewal.

Additional Resources

• Support Policies
• NI Product Downloads
• Self-Paced eLearning