NI Error Reporting Program

The NI Error Reporting Program was created to collect crash data when NI software encounters an error that causes it to close unexpectedly. This data gives NI users the ability to contribute to quality of NI products by helping us find and fix areas in our products that cause these crashes.

Collection of Information

When the NI Error Reporting program is enabled, it collects anonymous data only when NI software crashes or encounters fatal warnings. NI uses the aggregate of this information to improve our software products and reduce the number of crashes that users encounter. We do not collect personal data or proprietary application information, and we do not sell crash information to third parties.

Participation in the program is optional and anonymous. You can change the status of the NI Error Reporting Program at any point using the NI Error Reporting Settings entry under National Instruments in the Windows Start Menu. 

 The NI error report that is sent to NI contains the following information:

• Computer information such as the OS that your computer is currently running, how many processors are in your computer, and how much memory is installed in the system.
  
• NI Product information, such as product version and bitness.
  
• Dump files that include error codes and error messages.
  
• Stack trace of where in the program the error occurred.
  

Frequently Asked Questions  

How do I benefit from participating in the NI Error Reporting Program?

Your participation in the NI Error Reporting Program leads to higher quality products with fewer crashes.  

How does the NI Error Reporting Program work?

Through the NI Error Reporting Program, your computer sends information to NI when NI software crashes or encounters a fatal error. An Internet connection is required for this process to complete successfully. We then process the data to gain important insights into the quality of our products and where they can be improved.

 Will the NI Error Reporting Program collect information about all products on my computer?

The NI Error Reporting Program only collects information from select NI products. We do not capture information from non-NI software.

 Will I be contacted or receive spam if I participate?

You will not receive emails or phone calls based on your participation in the NI Error Reporting Program.

 Can I change my participation?

Yes. For any product with an option to participate in the NI Error Reporting Program, you can choose to start or stop participating at any time. You can find the settings in the Windows Start Menu under NI Error Reporting Settings (All Programs » National Instruments » NI Error Reporting Settings).

 How does NI protect my privacy if I choose to participate?

NI does not collect personal data through the NI Error Reporting Program.  The anonymous crash information is transmitted through secure means over the web to NI.

 Will any information be collected if I choose not to participate?

If you opt out, no crash information will be collected through the NI Error Reporting Program. For more details, see the NI Privacy Statement.

 How will the collected information be sent back to NI?

The collected information is compressed and sent through an http post request.