NI’s Response to the Evolving COVID-19 Situation

At NI, we care deeply about your success. In today's unique situation, now and always, the health and safety of our customers, community, and employees is our number one priority. We are doing everything we can to help make sure you have the tools and resources available to do your job - wherever that may be.

Our Commitment to You

We are continuing to closely monitor the rapidly evolving situation regarding COVID-19 (Coronavirus). We have two main priorities: caring for the health and safety of our team members, their families and our communities, and doing everything we can to help take care of the needs of our customers and partners.

 

As this situation is fluid and could change quickly, all NI facilities have updated their response plans. We are also working with our supply chain partners to evaluate secondary risks in an effort to minimize delays in shipping and the sourcing of critical materials. 

 

We will continue to monitor and adhere to guidance issued by national and local government bodies, the Centers for Disease Control, and the World Health Organization. NI is also committed to helping ensure the integrity of your business supply chain. We will continue to make every effort to mitigate disruptions while we strive to protect the health and safety of our employees and our customers.  Let’s stay connected during this unprecedented time, please reach out to your NI team, we are here for you.  

For up-to-date information about the coronavirus, visit the World Health Organization.

Free Online Training through April 30, 2020

We are working really hard to provide you with the tools and resources you need to help you do your job - wherever that may be. Starting today, all NI online training courses are free through at least April 30, 2020. This offer is not just for NI customers, it’s for the global engineering community. In addition, we've also rolled out new virtual instructor-led training classes that are currently priced almost half that of regional classroom pricing, if you prefer working with an instructor.

How can we help?

The mission at NI has always been to equip our engineers and scientists with the systems that accelerate productivity, innovation, and discovery. During these challenging times, we are adapting to assist our customers across medical, automotive, and aerospace industries to deliver highly reliable products faster than ever.

To this end, NI is ready to assess the prioritization of any need directly related to critical medical device manufacturing addressing COVID-19. We are committed to being fast and flexible in our efforts to connect you to what you need to meet this challenge.

 

We’ve compiled a list of commonly asked questions to help you navigate through this unique situation.

 

Priority Applications

 

Receiving Deliveries

 

Events

 

Is NI available to assist in prioritizing my order related to the manufacturing of critical medical devices (e.g., ventilators, respirators) that are needed to combat COVID-19?

NI is ready to assess the prioritization of any order that is directly related to the needs of critical medical device manufacturing related to COVID-19. Please contact your NI team so we can assist.

Is NI able to assist with deployment of test systems needed to accelerate production of medical devices?

Yes, NI partners Circuit Check and Averna have existing, ready to duplicate, approved, test systems targeted for medical applications, including ventilators. Both partners have manufacturing locations in Canada, which have been allowed by the Canadian Government to remain open specifically to build equipment to support the medical supply chain.

 

Both Circuit Check and Averna can currently support deliveries internationally and are ready for immediate deployment to support the needs for medical manufacturers ramping production to help protect patients and health care workers wherever they are in need.

I'm working remotely. Is my account manager still available to help?

This is a time for coming together. We're here when you need us. Don't hesitate to reach out to your account manager, who can connect with you virtually, or call us directly

How do I get technical support?

Please see your options at ni.com/support.

What's the status of my order?

Currently all our major production facilities are operating. We will proactively notify customers should there be any significant impact on their orders.

 

This situation is fluid and could change quickly. We are also working with our supply chain partners to evaluate secondary risks to help minimize delays in shipping and the sourcing of critical materials. 

 

You can check the status of your order online at ni.com/status

I'm unable to receive product deliveries on site. Can my product be held?

We recognize that some of our customers are currently being impacted by local conditions.  In some cases, that means while products are available, due to local restrictions, carriers are unable to make delivery to your locations.  If there is a case where delivery can’t be made to your site, we will hold your product and deliver as soon as conditions allow.  Our operations team is closely monitoring the changing delivery conditions with our service providers and working to connect with customers impacted by these conditions.  To proactively get in touch with NI in your geography please visit ni.com/contact for contact information.

What are my options for accessing NI software from home?

Depending on your license, you may be able to install and activate NI software for use on a home machine while you’re working remotely. For more information, see resources below:

 

Learn more about your software licensing options here.

Has NIWeek been rescheduled?

People are evaluating new ways of connecting in response to COVID-19 – including us. With you in mind, we have decided to reschedule NIWeek to August 3-5, 2020 and plan a virtual experience Tuesday, May 19th. Learn more.

I missed seeing you at a recently cancelled event. What did I miss?

We missed seeing you too! We want to keep you informed, so we’ve pulled together some of the latest technology information you may have missed to stay up-to-date on what we've been up to. Check out relevant industry resources by industry:

Automotive

Semiconductor

Wireless communications

Last updated: March 26, 2020