NI InsightCM 2.0 Known Issues

Updated Mar 17, 2020

Overview

This document contains the InsightCM Enterprise 2.0 known issues that were discovered before and since the release of InsightCM Enterprise. Not every issue known to NI will appear on this list; it is intended to only show the severe and common issues.

Known Issues by Category

The following items are known issues in InsightCM 2.0 sorted by Category.

InsightCM Condition Monitoring Systems
566264 — Modbus Errors Are Not Logged
576396 — CMS-9065 Fails to Come Online with Three or Four NI-9230 Modules Installed
585002 — MMS-9065/9068 Report Out of Range Data with Specific Data Group Configuration
InsightCM SDK
559845 — InsightCM SDK Installer Includes Obsolete Analysis SDK VIs
InsightCM Systems Manager
554688 — Duplicate Alarm Rules Can Be Created for Channel Status
560013 — Orders on Custom Spectral Bands Can Not Be Changed
560021 — Changes to Feature Properties Revert Back to Default When Device is Saved
560292 — On Large Systems Error Message: "NI InsightCM Services Did Not Respond" Happens Often
560330 — Changing Global Feature Sets that Modify Many Channels Often Fails
560332 — Importing and Exporting Large Device Spreadsheets can Fail
560334 — Device Spreadsheets Missing Certain Fields Cause Import and Export to Fail With No Explanation
566673 — InsightCM Systems Manager Slow to Update Current Values for Large Systems



ID Known Issue
InsightCM Condition Monitoring Systems
566264

Return		 Modbus Errors Are Not Logged
Any Modbus errors that occur when trying to read from a Modbus device are not logged to a CMS log file.

Workaround: n/a

Reported Version: 2.0    Resolved Version: N/A    Added: 01/29/2016
576396

Return		 CMS-9065 Fails to Come Online with Three or Four NI-9230 Modules Installed
CMS-9065 devices with three or four NI-9230 modules installed can fail to come online successfully due to a known application image issue.

Workaround: This issue has been fixed in CMS-9065 application image, version 2.0.0.204. Update the InsightCM application image installed on the CMS-9065 device. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 03/03/2016
585002

Return		 MMS-9065/9068 Report Out of Range Data with Specific Data Group Configuration
Specific motor data group configurations with MMS devices cause motor data group features to be reported as 0 values and no new data to be collected.

Workaround: This issue has been fixed in the MMS-9065 and MMS-9068 application images, version 2.0.1.1. Update the InsightCM application image installed on the MMS-9065/9068 device. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 5/12/2016
InsightCM SDK
559845

Return		 InsightCM SDK Installer Includes Obsolete Analysis SDK VIs
The VIs installed at "<Install Drive>:\Program Files (x86)\National Instruments\LabVIEW 2015\InsightCM\AnalysisSDK" are obsolete and no longer used by InsightCM 2.0.

Workaround: The correct location for examples of Analysis plugin VIs are located here: <Install Drive>:\Program Files (x86)\National Instruments\LabVIEW 2015\examples\InsightCM

Reported Version: 2.0    Resolved Version: N/A    Added: 01/29/2016
InsightCM Systems Manager
554688

Return		 Duplicate Alarm Rules Can Be Created for Channel Status
If an alarm rule for channel status is disabled, a duplicate alarm rule will be created the next time the associated device reboots.

Workaround: n/a

Reported Version: 2.0    Resolved Version: N/A    Added: 01/29/2016
560013

Return		 Orders on Custom Spectral Bands Can Not Be Changed
Extra quotation characters get added to the range of a custom spectral band. This causes the CMS devices to not calculate custom spectral bands.

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
560021

Return		 Changes to Feature Properties Revert Back to Default When Device is Saved
For example changing the amplitude scale on a spectral band away from the default will get reverted back to the default RMS scale.

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
560292

Return		 On Large Systems Error Message: "NI InsightCM Services Did Not Respond" Happens Often
Actions in the Systems Manager become slow and do not complete fast enough on large systems and timeout. The Systems Manager will then throw an error "NI InsightCM Services Did Not Respond".

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
560330

Return		 Changing Global Feature Sets that Modify Many Channels Often Fails
When a change is made to a global feature set, InsightCM has to look up and modify all channels of that type. If there are many channels of this type the operation can take a long time and likely fail.

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
560332

Return		 Importing and Exporting Large Device Spreadsheets can Fail
On large systems it's common that exporting the entire list of devices to a spreadsheet or importing a device spreadsheet that updates all devices on the server will fail.

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
560334

Return		 Device Spreadsheets Missing Certain Fields Cause Import and Export to Fail With No Explanation
If no values are entered into a device spreadsheet for certain fields, it will cause the device spreadsheet to fail without explaination

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016
566673

Return		 InsightCM Systems Manager Slow to Update Current Values for Large Systems
Current values on dashboard pages and device list pages show no longer current values even though new values are available. This issues becomes more likely as more devices are connected to a single InsightCM Server.

Workaround: This issue has been fixed in the InsightCM 2.0.0f1 Patch. See InsightCM 2.0.0 Patch Details for more information.

Reported Version: 2.0    Resolved Version: 2.0    Added: 01/29/2016

Document last updated on 5/17/2016

Back to top

Glossary of Terms

 

  • Bug ID - When an issue is reported to NI, you may be given this ID or find it on ni.com.  You may also find IDs posted by NI on the discussion forums or in KnowledgeBase articles.
  • Legacy ID – An older issue ID that refers to the same issue.  You may instead find this issue ID in older known issues documents.
  • Description - A few sentences which describe the problem. The brief description given does not necessarily describe the problem in full detail.
  • Workaround - Possible ways to work around the problem.
  • Reported Version - The earliest version in which the issue was reported.
  • Resolved Version - Version in which the issue was resolved or was no longer applicable. "N/A" indicates that the issue has not been resolved.
  • Date Added - The date the issue was added to the document (not the reported date).