How to Access Nigel™ AI

To use Nigel AI, you’ll need to install and activate NI software that includes Nigel.

1. Visit the NI downloads page.
2. Download the installer for the NI software that includes Nigel (2026 Q3 and later) and run it.
3. Follow the on-screen instructions to complete the installation.
4. Launch the software and sign in with your NI User Account to activate your license.

Note: The Nigel AI is only available in 2025 Q3 versions of software and later.

To access Nigel, you need to link an existing serial number that has active software service benefits to your NI User Account.

1. Log in to your NI User Account.
2. Navigate to View My Products under the Products and Services section.
3. Enter the serial number you have that activates the NI software that includes Nigel in the text field and click Register.

Note: This serial number may be a single-seat license, a product suite or bundle, or a serial number from a multiseat agreement, like a Volume License Agreement or Enterprise Agreement.

You should see the entitlement for your software service appear in My Products list within 24 hours.

Locating Your Serial Number

You’ll need your serial number to activate Nigel. If you don’t have it, here’s where you can find it:

• Email Confirmation—Check your email inbox for a purchase confirmation email from NI.
• NI Volume License Manager (VLM)—If you're using a managed license, your administrator can provide the serial number.
• NI Software—If your software is already activated, you can open NI License Manager to find the appropriate serial number that will have service benefits associated with it.

Nigel uses Auth0 for secure authentication.

1. Open the Nigel AI application.
2. Click Log in. You will be redirected to the Auth0 log-in page.
3. Sign in using your NI User Account credentials. 
4. If prompted, authorize access to your NI services.

Security Note: Auth0 ensures your credentials are protected with industry-standard encryption and authentication protocols. 

After you log in, you’ll have full access to the Nigel AI features. If you run into any issues, refer to the NI Support site or contact your NI representative.

To enable mass Nigel access at an organization level instead of having individual users, take these added steps. The information required to process your request depends on your license type.

What to Include in Your Email

Send an email to customerservice@ni.com with the subject line “Nigel AI Access Request” and include the following details:

• Full Name — Your first and last name as registered with your NI User Account.
• Email Address — The email address associated with your NI User Account.
• Serial Number — The serial number for your LabVIEW Professional or TestStand Development System license.

For Volume Licenses Agreements

Send an email to  customerservice@ni.com with the subject line: Nigel AI Access Request and include  the information above as well as the following information:

• System ID — The System ID linked to your organization's agreement.
• List of Users — If you wish to allow access to only a subset of users, rather than your entire organization, include in the email the full name and NI User Account email address for each user who requires access. Per-user access requires additional wait times. 

For Enterprise Agreements

Send an email to EA.support@ni.com with the subject line “Nigel AI Access Request” and include the following details:

• Serial Number — The serial number associated with your agreement.
• EA Number — The Enterprise Agreement number linked to your organization.
• List of Users — If you wish to allow access to only a subset of users, rather than your entire organization. Include in the email the full name and NI User Account email address for each user who requires access. Per user access will require additional wait times.

Note: Requests submitted without all required information may experience delays. Refer to Locating Your Serial Number above if you need help finding your serial number. For your System ID or EA number, contact your NI administrator or the NI representative associated with your agreement.

Response Time for Per-User Requests

Requests are processed during standard business hours, Monday through Friday. Expected response times are based on the number of users requiring access:

To avoid delays, organization-level access is recommended. 

Note: For requests involving more than 200 users, the NI team will reach out to discuss next steps and an estimated timeline after your email is received.

• ​Learn more about NI Nigel​