What is Renewtrak?
Renewtrak is an automation platform that offers fully automated SaaS (Software as a Service) renewals. A select group of customers will receive notifications from Renewtrak regarding their upcoming license renewals.
What is the Relationship between NI and Renewtrak?
NI is currently evaluating Renewtrak to increase Automatization capabilities in the Software Renewal process. A Pilot will be launched with limited renewal opportunities. That means that a small portion of customers will be contacted via Renewtrak’ s platform regarding their licenses up for renewal.
Why is this Change Important?
We are making this change to enhance the efficiency and user experience of the renewal process. Renewtrak's advanced features will help us better serve your needs and ensure timely renewals.
Are you charging me to use this platform?
No, there are no additional charges for using Renewtrak. This transition is part of our commitment to improving your experience without any extra cost.
Will I continue to receive support from NI or an NI Authorized Distributor, or will Renewtrak handle that?
You will continue to receive support from NI or a local NI Authorized Distributor. Renewtrak is simply a platform to handle the renewal of NI software.
Is Renewtrak a long-term solution?
Renewtrak is currently being evaluated to determine its effectiveness in managing the renewal of our customers' software licenses. It is not a definite option at this time, but rather part of an ongoing assessment process.
I received an email from Renewtrak. What do I do?
You can continue your license renewal process on Renewtrack’s platform which is fully trustworthy, and the renewal process completed via Renewtrak is equivalent to a renewal pursued with NI with the exact same service entitlements.
How can I use Renewtrak to pay for my renewal?
You can use Renewtrak to pay for your renewal with either a credit card or a purchase order. To pay with a credit card, navigate to the “Credit Card” section in the Payment & Fulfillment step, enter your credit card details, and click the “Pay Now” button. For a purchase order, go to the “Purchase Order” section, enter your PO number, upload your PDF file, and submit your PO to receive an invoice. For detailed information, please refer to this article.
Communication Details:
Emails sent via Renewtrak will come from the address noreply@renewals.ni.com. These emails will include a link to the platform, allowing customers to view the details of their renewal.
Navigating the Platform:
To access the renewals platform, click the Review Quote button in the email you received from Renewtrak.
This will lead to a page with the details of your renewal.