If you have trouble accessing your software download, it is likely caused by a registration or account verification issue. This article outlines the steps you can take to resolve the problem.
- Confirm Your Software is Registered. If you have not registered your software or you aren't sure if if you have, you can register your software in several ways:
- After you purchase NI software, you should receive an email with the subject line "Your access to <software product name>." This email includes an Accept Access button near the bottom. Clicking this link completes your registration.
- Alternatively, you can register your software by visiting My Products and entering your software serial number.
- Allow Time for Processing. If you recently registered your software, please note that our systems update overnight. It can take up to 24 hours for your access to become active.
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Contact Support if the Issue Persists. In some cases, users may have multiple accounts across different systems, or our verification process may encounter a technical error. If you completed the previous steps and still cannot access your download, please contact us. Our representatives will assist you in resolving the issue as quickly as possible.