NI Customer Experience Improvement Program

Effective Date: April 28, 2022

NI is committed to using Customer Experience Improvement Program data to improve our customers’ experience.

Collection and Use of Information

When you participate, we collect anonymous information about the use of NI products, your computer or device, and connected devices. These reports are sent to NI to help improve the features our customers use most often and to create solutions to common problems. Participation in the program is optional and anonymous. No personal data is collected through this program.

 

You can change the status of the Customer Experience Improvement Program at any point. There is a Customer Experience Improvement Program entry under National Instruments in the Windows Start Menu. You can also access this setting through the Help menu in some NI software products.

 

Customer Experience Improvement Program reports include the following information:
 

  • Computer information such as the OS that your computer is currently running, how many processors are in your computer, and how much memory is installed in the system.
  • Hardware and NI software configuration, such as the names of the local measurement hardware and NI software in the computer, the version of the software, the serial numbers associated with the software and hardware, and the language of the software.
  • NI software usage, such as the features that you use the most often, how frequently you launch the software, and how long you use the software.

NI uses Customer Experience Improvement Program information to improve our products and services. We do not collect proprietary application information and we do not sell usage information to third parties.

 

To effectively design our products, we gather direct customer feedback by conducting usability tests, surveys, focus groups, and other types of field research. The Customer Experience Improvement Program was created to give all NI users the ability to contribute to the design and development of NI products.

 

The program collects information about how our users interact with NI products, both hardware and software, and about some of the problems they encounter. NI uses the aggregate of this information to improve the products and features customers use most often and to help solve problems. Participation in the program is optional, and the end results are product improvements to better meet the needs of our customers. To learn more, read the following frequently asked questions below.

Frequently Asked Questions

How do I benefit from participating in the Customer Experience Improvement Program?

Your participation in the NI Customer Experience Improvement Program helps us design better products by providing information on how you use our products. Our understanding of the most common combinations of software and/or hardware will not only improve the user experience with current products but also influence future NI product design. Your participation helps ensure that you are represented.

 

How does the Customer Experience Improvement Program work?

Through the Customer Experience Improvement Program, your computer periodically sends information to NI about how you use certain products. An Internet connection is required for this process to complete successfully.

 

Will the Customer Experience Improvement Program collect information about all products on my computer?

The Customer Experience Improvement Program only collects information from select products. We do not capture information from non-NI software.

 

Will I be contacted or receive spam if I participate?

You will not receive emails or phone calls based on your participation in the Customer Experience Improvement Program.

 

Can I change my participation?

Yes. For any product with an option to participate in the Customer Experience Improvement Program, you can choose to start or stop participating at any time. Most programs make Customer Experience Improvement Program options available from the Help menu, although for some products, you might need to check settings, options, or preferences menus. You can also navigate from the Windows Start Menu to All Programs » National Instruments » NI Customer Experience Improvement Program.

 

How does NI protect my privacy if I choose to participate?

NI does not collect personal, private data through the NI Customer Experience Improvement Program.  The anonymous usage information is transmitted through secure means over the web to NI.

 

Will any information be collected if I choose not to participate?

If you opt out, no in-product usage information will be collected through the Customer Experience Improvement Program. NI may still collect only information necessary to enforce the legal activation and use of its software. For more details, see the NI Privacy Statement.

 

How will the collected information be sent back to NI?

The collected information will be compressed and sent through an http post request.

 

How does a VLM Administrator globally set Customer Experience Improvement Program options?

NI Volume License Manager 3.1 and later contains settings that allow the NI Volume License Agreement administrator to perform one of the following three actions:

 

  • Globally allow all end users to participate in the Customer Experience Improvement Program
  • Globally prevent all end users from participating in the Customer Experience Improvement Program
  • Allow each end user to choose to participate