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Creating a Diagnostics File for a Service Request

Last Modified: August 28, 2020

Create a diagnostics file and send it to your NI support representative or submit a service request through Diagnostics files have the file extension *.zip and contain information about all existing DataFinder, Data Preprocessor, and Analysis Automation instances, like indexing processes or search queries.

  1. In Data Indexing, Data Preparation, or Analysis Automation, open the instance overview.
  2. Choose an instance and click Global Settings»Logfile and Diagnostics File.
  3. Specify the scope of information that the system writes into the diagnostics file.
    Mode Description
    Standard Writes basic information to the diagnostics file.
    Extended Writes detailed information to the diagnostics file.
    User-defined Loads an XML file provided by NI that you can use to create a special diagnostics file. NI will send you this XML file following a support request and then uses this diagnostics file for error analysis.
  4. Click Create. Creating a diagnostics file may take a while.
  5. Click the filename to open or save the file.

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