Table Of Contents

Troubleshooting Problems with Installing, Removing, or Updating NI Software

Last Modified: January 12, 2018

The following table explains potential causes for problems you may encounter while installing, removing, or updating NI software using Package Manager.

Problem Potential Causes Solutions
Package Manager asks you to allow removal of packages you did not select. A product installed on your system depends on the item you are trying to remove. Click Allow Removal to remove the product along with all of its dependencies, or click Cancel to cancel the removal.
The item you are trying to install or update conflicts with a product installed on your system. Click Allow Removal to remove the conflicting product and install/update the requested items, or click Cancel to cancel the installation/update.
Package Manager found some problems with your request. Your request contains conflicts or dependencies that Package Manager cannot resolve. Review your request for problems, modify your request, and try again.
Your request contains a locked package.
Your request contains a package that is not available.
The Browse Products tab is not visible. Package Manager is not configured to show available products. Click »General and select the Show the BROWSE PRODUCTS tab and auto-register product feeds checkbox.
You are unable to install or update software. You may not be connected to the Internet. You can view installed software and remove software while offline, but you must have an Internet connection to install and update software. Check your Internet connection.
You are using an outdated version of Package Manager. Download the latest version of Package Manager from
You are having trouble detecting or using your hardware within your newly installed product. You may have deselected Disable Windows fast startup during the installation process. See this KnowledgeBase article for more information.
You are missing support or functionality that you expected to be installed with your product. You may have declined to install additional software that Package Manager recommended during installation of your product. To install the items you declined, open the Installed tab, hover over your product, click (Install or remove related packages), and follow the instructions to select items and install.

Recently Viewed Topics