Debug possible reasons email delivery fails using tracepoints.
Refer to the Setting Up
Email Alarm Notifications
topic for steps to configure settings for an
If the InsightCM Server fails to send alarm notification emails, complete the following steps
to log information about the failure.
Double-click the SMTP.Emails tracepoint to enable it.
In the tree on the left, select
Select Test Mode.
Test Mode prevents the server from
sending emails, even when you run commands from the InsightCM
console. Enable the SMTP.Emails tracepoint to view messages that the
server writes to the trace log.
Trigger an alarm that sends an email notification.
The server attempts to send an email to that address group and logs information
about the attempt in the trace log.
Return to the Trace Logger tab and select .
Open the log file with a text editor and search for the tracepoints labeled
SMTP.Emails for email delivery information.