Bring your device(s) online by applying troubleshooting steps for one of several possible causes.
|Status on Device Dashboard||Possible Cause||Troubleshooting Steps|
|Disabled||The device was manually disabled via the Action menu item on the Device Configuration page.||On the Device Configuration page, select the device and then select Action menu»Enable Device.|
|Offline||The device is in the process of rebooting.||Wait several minutes to see if the status changes.|
|The device does not have connection information.||
|The device is not powered on or not connected to network.|
|Unconfigured||The device IP address is not configured and has never tried to connect to the InsightCM Server.|
|Unauthorized||The device does not have credentials that match what the InsightCM Server expects.||
|UpdatingFirmware||The device is in the process of downloading firmware and rebooting.|
|UpdatingConfiguration||You saved the device configuration, or changes to the server triggered the InsightCM Server to update the configuration on the device.||Wait at least five minutes after the last action you perform in the web application to see if the status changes.|
Refer to the help for the Logging Important Event Details topic for more information about enabling tracepoints and accessing the logs they produce.
|Tracepoint Name||Tracepoint Description|
|Provisioning.StateChange||Reports changes in the status of a device, such as when the software configuration or application is out of date.|
|Device.SystemEvent.Level1||Reports about device operations, such as acquisition triggers that fire and their cause.|
|Authentication.Srptracing||Reports about operations related to authenticating device credentials.|
|Transceiver.Connections||Reports when devices connect, disconnect, or become authorized to connect to the InsightCM Server.|