What Do I Do If the PXIe-5699 Does Not Appear in Hardware Configuration Utility or MAX?

  1. Check if you must refresh the connection between the hardware and the software.
    SoftwareDescription
    Hardware Configuration Utility Click the refresh button ().
    MAX
    1. In the MAX configuration tree, expand Devices and Interfaces.
    2. To see the list of installed hardware, expand the Chassis tree and press F5 to refresh the list.
  2. If the PXIe-5699 is still not listed, complete the following steps.
    1. Power off the system.
    2. Ensure that all hardware is correctly installed.
    3. Restart the system.
  3. Right-click the Start button and select Device Manager.
  4. Depending on your controller type, verify the Device Manager settings.
    Controller typeDescription
    PXI controller
    1. Verify that a National Instruments entry appears in the system device list.
    2. If error conditions appear in the list, right-click the module you are using in the Device Manager and select Update Driver.
    MXI controller
    1. Right-click PCI-to-PCI Bridge and select Properties.
    2. Verify that you enabled the bridge.
    3. Verify that no error conditions appear.
    If error conditions persist, reinstall NI-AATT.
  5. Restart your computer.