Troubleshooting

If an issue persists after you complete a troubleshooting procedure, search our KnowledgeBase for additional information our technical support engineers create as they answer common user questions and resolve unexpected issues.

What Should I Do if the NI PXI/PXI Express Switch Does Not Appear in MAX?

  1. In the MAX configuration tree, expand Devices and Interfaces.
  2. Expand the Chassis tree to see the list of installed hardware, and press <F5> to refresh the list.
  3. If the module is still not listed, power off the system, ensure that all hardware is correctly installed, and restart the system.
  4. Navigate to the Device Manager by right-clicking the Start button, and selecting Device Manager.
  5. Verify the NI PXI/PXI Express Switch appears in the Device Manager.
    1. Under an NI entry, confirm that a NI PXI/PXI Express Switch entry appears.
      Note If you are using a PC with a device for PXI remote control system, under System Devices, also confirm that no error conditions appear for the PCI-to-PCI Bridge.
    2. If error conditions appear, reinstall NI-SWITCH.

What Should I Do if the NI PXI/PXI Express Switch Fails the Self-Test?

  1. Reset the NI PXI/PXI Express Switch through Hardware Configuration Utility or MAX and then perform the self-test again.
  2. Restart the system, and then perform the self-test again.
  3. Power off the chassis.
  4. Reinstall the failed module in a different slot.
  5. Power on the chassis.
  6. Perform the self-test again.
    Note If the module fails the self-test again, contact NI or visit ni.com/support for further troubleshooting information.