There are a few reasons why your company would want or need to send your Volume License Manager (VLM) log file:
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Any VLM Administrator can benefit by sending in their log file. We use the information to help your end users access critical benefits including technical support and online training.
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Enterprise Agreement (EA) customers must send in their log file every quarter based on the details of their organizations agreement.
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We might ask you to send in your log file to help with troubleshooting.