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NI Repair Services

National Instruments strives to achieve the highest level of quality in every test, measurement, and automation product it sells. Before a device leaves the factory, it undergoes rigorous testing and inspection because NI believes in its commitment to quality. However, even the highest quality equipment sometimes needs repair. NI provides a variety of repair services and service programs to help you protect your investment, fix your maintenance costs, and minimize unexpected, costly downtime.

NI Repair Services

While you may never need to have your hardware repaired, NI understands that things do happen that lead to necessary repairs. For this reason, NI offers repair services that are performed in a timely manner by highly trained, factory technicians using only original parts at one of the NI service centers.

When time is at a premium, NI offers several options to help expedite your repair. In addition, NI provides advanced options to give you more information about the nature of the repair. These additional 1service upgrades including the following:

  • Next-on-bench: Move your product to the front of the line by purchasing this expedite service upgrade.
  • Advanced replacement: NI ships a replacement immediately so you get a working product as fast as possible.
  • Detailed repair report: Get a better understanding of what went wrong with more details about the component failure.

If you need to return your hardware for repair, please contact NI to obtain a return material authorization (RMA).

Contact NI to obtain an RMA for repair
View repair policies

1Repair service upgrades (next-on-bench, advanced replacement, and detailed repair report) are not available once NI has received the device for repair and should be purchased at the time the RMA is initially scheduled.

NI Repair Service Programs

To meet the life cycle requirements of your project, NI offers options for extending the standard product warranty of your products. NI repair programs give you the ability to fix your hardware maintenance costs for extended durations at a low cost, avoiding the complications of unexpected expenses in the future. In addition, because NI understands that your requirements may change, repair programs are not only flexible in length, they may be renewed or transferred as well. For pricing and availability, please contact your NI sales representative.

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See the repair program service description