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Agreements |
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FREE technical support from NI Applications Engineers in NI Discussion Forums where all support questions are answered, typically within 24 hours
Access to KnowledgeBase, white papers, user solutions, and over 3,000 example programs on ni.com/support
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Free with all products |
Details
At National Instruments, we want you to achieve successful results so we strive to provide you with superior worldwide technical assistance. As a registered user, you are entitled to FREE technical support with Basic Service from NI engineers, partners, and users worldwide through NI Discussion Forums and our award winning support site ni.com/support. Additionally, FREE phone support is available for installation and assistance getting started.
NI Developer Exchange
As a registered user, you are entitled to FREE technical support with Basic Service from NI engineers, partners, and users worldwide through NI Discussion Forums and our award winning support site ni.com/support. NI guarantees a response, typically within 24 hours, to all support related inquiries in the forum.
Web Self-Help
The answer to your question may already be available at ni.com/support.
Log on to access resources such as:
| Troubleshooting Guides | Installation and Getting Started | Discussion Forums |
| Drivers and Updates | Example Code | Product Registration |
| Knowledge Base | Tutorials and Application Notes | Product Training |
How to Initiate a Technical Support Request
For users in the United States, Canada, and Mexico, whether you choose to contact us via phone*, e-mail* or discussion forums, the fastest way to get the answers you need is to begin your support requests online at Request Support The Request Support system helps define your question and routes it to the engineers with the expertise needed to assist you. For e-mail and phone support, you are given a Service Request number that identifies your technical support issue and helps you access applications engineers via a toll-free phone number.
For technical support outside of North America, please contact the National Instruments office in your country.
Additional Service Options
Additional service programs are available that include FREE software upgrades, additional technical support options, and discounts on training courses to help you succeed.
* Service requests through phone or e-mail require Standard Service support level or higher.
