NI Online Training FAQs

Publish Date: Sep 01, 2016 | 2 Ratings | 2.00 out of 5 | Print

Overview

Have questions about how to get started or about the NI online environment? Read below for answers to frequently asked questions.

Table of Contents

  1.  I have an active service contract. How do I add it?
  2.  What does my service contract entitle me to?
  3.  How do I renew my service contract?
  4.  How do I access online training if my company has an NI VLA?
  5.  How can I find my access code?
  6.  What do I do if my training has expired?
  7.  How can I find out more about all training NI offers?
  8.  Can I access my training courseware from a computer other than my own?
  9.  How long do I have access to my online course(s)?
  10.  My courses are not showing up under "Available Courses."
  11.  I entered my access code and was told it is not valid. What do I do?
  12.  Are there any technical requirements for taking NI online courses?
  13.  Why do I only see a “Loading...please wait” message?
  14.  The course crashed. Why?
  15.  How do I skip ahead or back in the course?

 SSP Contract FAQs

1.  I have an active service contract. How do I add it?

Check to see if online training is included in your service here. If it does, please register your serial number at My Products.

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2.  What does my service contract entitle me to?

With a standard or premier membership, you can access online training and stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Learn more

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3.  How do I renew my service contract?

If your service contract has expired, visit the Upgrade Advisor to renew.

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4.  How do I access online training if my company has an NI VLA?

If your company has a volume licensing agreement (VLA), visit Accessing training with a Volume License Agreement to learn more.

 Purchased Separately

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5.  How can I find my access code?

Find your access code in an email titled "Your Access Information to NI Online Training" sent by National Instruments or email us to request your access code.

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6.  What do I do if my training has expired?

You select the duration of training access at the time of purchase. If your access to purchased online training has expired, visit ni.com/training/online to purchase more.

 Online Learning FAQs

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7.  How can I find out more about all training NI offers?

We offer a variety of courses in many different formats to meet your needs.

Browse our course catalog

Learn about the differences between the training formats

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8.  Can I access my training courseware from a computer other than my own?

 

Yes, you can access your courseware from any Internet-connected computer as long as that computer meets the courseware system requirements (see "Are there any technical requirements for taking NI online courses?").

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9.  How long do I have access to my online course(s)?

If you received the online courses through the Standard Service Program (SSP), you have access as long as you maintain your SSP entitlement. If you purchased the online courses, you have either six-month or one-year unlimited access, depending on the package you purchased. Check your expiration date.

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10.  My courses are not showing up under "Available Courses."

Please ensure that you have entered your access code correctly. If you have entered the code correctly, and the courses are still not showing up, contact us for technical support: OnlineTraining@ni.com

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11.  I entered my access code and was told it is not valid. What do I do?

Please ensure that you have entered your access code correctly. If you have entered the code correctly, and the courses are still not showing up, contact us for technical support: OnlineTraining@ni.com

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12.  Are there any technical requirements for taking NI online courses?

There are seven major system requirements for taking online training.

Operating System: You should be running Microsoft Windows XP and higher, or Mac.

Screen Resolution: We recommend your screen resolution be set to 1,024 by 768 to ensure that all course content is displayed.

Internet Connection: We recommend you use a broadband connection, such as ISDN, DSL, or cable modem when taking courses. The courses should still load fine over a 56k dial-up connection, but will take a considerably greater amount of time to start up and navigate.

Browser: The recommended browser is Internet Explorer 8.0 for an optimal experience. However, your web browser program can be either Internet Explorer 7.0, Firefox 3.6 (includes MAC), Chrome 4, or Safari 4. NOTE: these are older versions of these browser programs and newer versions are not supported.

Pop-Up Blockers: The courses are launched by a pop-up script. Because of this, any pop-up blockers you have installed may need to be turned off or configured to allow pop-ups from our website. Most pop-up blockers also recognize a bypass key, which tells the pop-up blocker to temporarily allow pop-ups while the key (usually Ctrl for Windows users) is being held down. You may try launching the course while holding the Ctrl key down if you believe you have disabled and/or configured your pop-up blockers but are still having trouble with courses loading. Additionally, many of the home virus protection software (McAffee, Norton, and so on) also have pop-up blockers. Please refer to the user manuals to disable this type of software.

The content requires that JavaScript be enabled. If you are using a browser with JavaScript disabled, please enable it now.

The NI online courses are made up of Flash files. Therefore, you must have the latest version of the Macromedia Flash Player downloaded to your computer to view the courses properly. If you do not have the latest version, please update your version of the free Flash Player by downloading it at http://www.adobe.com/downloads.

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13.  Why do I only see a “Loading...please wait” message?

The “Loading...please wait” message appears after clicking the course link, and before the course has fully loaded onto your screen. Sometimes when courses cannot load properly, they just sit on this loading screen. Try checking your system requirements (please see the question above "Are there any technical requirements for taking NI online courses?") and reloading the course.

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14.  The course crashed. Why?

There are two basic reasons why courses crash. First, make sure your computer meets the system requirements (please see the question above "Are there any technical requirements for taking NI online courses?") for running courses. Particularly, Flash Player and RAM requirements are the main causes of course crashes. Second, sometimes computers just crash at seemingly random points. Normally, a quick reboot solves this problem, and you can continue in your course.

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15.  How do I skip ahead or back in the course?

You can navigate inside the course by clicking the navigation icons on the bottom of the view screen. These buttons help you to move forward and back to skip or review information. You can find the volume buttons and the closed caption button here as well.

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