The solid foundation of any successful project is a combination of capable people, reliable products, and high-quality service. You have the people, you purchased the products, and National Instruments wants to remind you about valuable services that are at your fingertips. Your NI software purchase automatically comes with a one-year membership in the NI Standard Service Program (SSP). An SSP membership gives you access to several support resources that have proven to be extremely valuable to our customers.
1. Software Updates
Stay up-to-date on the latest technology improvements for your software with access to updates and maintenance releases which cost, on average, more than $1,500 USD for non-SSP members.
2. Technical Support
With SSP, you receive world-class support from highly skilled engineers. These experts are an extension of your team and an invaluable resource ready to help you solve problems and keep your project moving forward on schedule. Support calls like these, valued at $150 USD per call, are free with an active SSP membership.
“ The best technical support I have ever received! The representative was professional, timely with his response, and truly dedicated to finding a solution to the problem. His efforts can be directly attributed to a savings of approximately four man-hours a week. Thank you!” – Engineering Director, Biorep Technologies
‘‘ My AE support experience was excellent! As a result of my call, I was able to complete the most challenging part of a project regarding data synchronization, including analog I/O, digital, and counter signals, in only a few days. Thank you very much for such excellent support.” – Senior Project Engineer, G Systems
3. On-Demand Training
Use on-demand training to increase efficiency, shorten development time, and continue to increase your technical knowledge and skills from the convenience of your own desk. Training modules, each valued at $100 USD, cover a variety of relevant topics such as new features in the latest version of NI LabVIEW software and advanced features in LabVIEW and other software products.
Take advantage of these valuable services and support benefits by renewing your membership. For your current support and service requests, visit the Service Request Manager online to check the status of your request. To open a new service request, visit the "Get Assistance" tab within the Service Request Manager or request support at ni.com/ask. Web-based support is available 24 hours a day, seven days a week for all customers, while direct phone and e-mail support requires a valid service contract.
With SSP, you keep your people, your project, and your company up-to-date with the latest technology.
This article first appeared in the Q1 2011 issue of Instrumentation Newsletter.