Compare NI Semiconductor Test System (STS) Service Programs

You expect NI systems to help you solve some of the most challenging engineering problems; expect the same level of capability in our services. With every STS deployment, NI partners with you to determine the level of service that best meets your application needs and ensures long-term success.

To help you maximize the uptime of your deployed testers, NI's specialized service programs are designed to meet the critical needs of semiconductor test applications while helping you increase factory efficiency and minimize maintenance. To help you quickly develop and deploy testers, NI also offers a variety of options for engineering services, such as test program development, custom operator interface (OI) development, load board development, test cell integration, tester migration, and more.

  Basic Service Program Full Service Program Custom Service Program
Description Obtain peace of mind through support from STS experts to accompany your in-house maintenance operations. One year of the Basic Service Program is included with every STS. Maximize the uptime of your STS with faster turnaround times from NI when hardware fails or you need expert support. The Full Service Program is recommended for most STS applications Collaborate with NI on a customized program that may include Basic, Full, or additional entitlements to meet your specific application needs.
Obtain Basic Support
Repair Coverage     Optional
Access to Software Updates     Optional
Access to 8x5 STS Technical Support     Optional
System Bring Up     Optional
3-5 Business Day Turnaround for Replacement Hardware     Optional
Maximize Production Uptime
24-Hour Turnaround for Replacement Hardware 7 Days a Week   Optional
On-Site Maintenance and Troubleshooting   Optional
Access to 24x7 STS Technical Support Optional
On-Site Preventive Maintenance Optional
Optimize Tester Performance
Module Calibration Replacement Services Optional Optional Optional
On-Site STS Calibration Optional Optional Optional
Laboratory Module Calibration Optional
Maximize Efficiency
STS Training for Technicians and Operators     Optional
STS Training for Engineers Optional Optional Optional
NI Managed Sparing Optional
On-Site Engineering Support Optional
Achieve Longevity
Life-Cycle Consulting Services Optional