As vice president of quality and continuous improvement at National Instruments, Andrew Krupp is responsible for evolving the Corporate Quality department and focusing on large customers and systems. Before joining NI in 2001 as director of quality, Krupp worked with Honda of America Manufacturing, where he was responsible for the quality assurance of all North American-produced engines, transmissions, and suspensions.
At NI, Krupp set out to build a solid foundation for quality and continuous improvement. His strategy’s key elements were to immediately address product quality weaknesses affecting NI customer satisfaction, build a useful Quality Management System, institutionalize the use of key quality tools and thinking, and measure and drive action based on a critical set of metrics. Under his leadership, NI made significant progress in reducing internal and external product failure rates through an overhaul of the product development process along with supplier, manufacturing, and product-specific improvements.
Additionally, Krupp has led the introduction and adoption of many tools including root cause problem solving, team and project leadership, project management fundamentals, customer quality escalation, and Lean manufacturing. He also thinks beyond quality initiatives and has been a trusted partner in developing a variety of business processes, metrics, and improvements in areas such as system sales, strategy planning, top business goal selection and execution, balanced scorecard planning and execution, and services business development.
Krupp received his bachelor’s degree in mechanical engineering from Penn State University.